People and AI
on the same team
Human agents
You and your team can respond to
customer messages in real time.
JamesHi! I'm James, how can I help?
I need to update my billing info
Sure! Go to Settings → Billing and click Edit.
Done, thanks James!
AI agents
Resolve common questions with AI
and hand off complex issues to your team.
WeldAgentHi! How can I help you today?
How do I add more users?
Go to Settings → Team and click Invite. You can add unlimited users.
Perfect, found it!
Connect your tools and let WeldAgent handle support
WeldSuiteWhen a ticket arrives, WeldAgent gathers everything it needs from across WeldSuite to handle it.
Build your agent and control what it can do
New ticket
If amount above $200
If under $200
No-code agent builder
Build and shape your AI support agent without writing code.
Escalates to a human
When a ticket needs a human, WeldAgent hands it over with full context.
Test and measure
Track how your agent performs and where it can improve.
Control what it can do
Set clear rules so your agent only ever does what you allow.
Clear tickets a
lot faster
AI answers what it can and drafts replies for everything else, with full context on every ticket.
WeldAgent answers and closes over half of incoming tickets on its own, before anyone on your team steps in.
Replies come drafted with the customer's full context already pulled in, cutting first response time by about 45%.
With history, orders and suggested replies in one place, tickets get sorted around 47% sooner.
With the busywork handled by AI, each agent gets through around 22% more tickets a day.
When the AI can’t, your team can
Sales Agent
Support Agent
Research Agent
Outreach Agent
Data AgentLet’s follow up with /Goo
Assign conversations
Assign conversations to the right person on your team.
Hi {{first_name}},
I noticed {{company}} has been growing fast. Your renewal on {{renewal_date}} is coming up...
I’d love to walk your team through what’s new before then. Are you free for a quick call on {{best_time}}?
Email follow-ups
When a person leaves the chat, keep the conversation going over email.
Slack
Team messaging
Discord
Community chat
WeldMail
Email inbox
WeldDesk
Live chat & tickets
Multichannel inbox
Every channel your customers use, in one shared inbox.
New conversation
Linked across WeldSuite
When a conversation starts, the person lands in your CRM automatically.
“WeldAgent just answers most of our support questions itself. We only see the ones that actually need a person.”
How AI helps the human agents
Hi Alex, I wanted to follow up on the Q4 timeline. Are we still on track for the November launch? Please let me know if anything needs to shift on your end. Sarah
Hi Sarah, Thanks for the update on the Q4 project. I've reviewed the timeline and everything looks on track. Let's set up a quick call this week to go over the next steps. Would Thursday at 2pm work for you? Alex
AI drafts your replies
AI writes ready-to-send replies in your voice.
Auto-labeled inbox
AI sorts every email with the right label automatically.
Client approved the project scope and confirmed the November launch.
SSO access is required before Friday.
The team aligned on the proposed pricing.
Kickoff call is now set for Monday at 10am.
Action items assigned to each lead.
Thread summaries
Get the gist of long email threads in one tap.
Ask AI anything
Ask a question and AI searches across all your email.
Explore the rest of the suite
Frequently asked questions
WeldDesk is the helpdesk in WeldSuite. It brings email, live chat and social into one shared inbox, with WeldAgent built in to handle the routine tickets for you.
WeldAgent answers the common, repetitive questions itself and can take actions in your other tools, like issuing a Stripe refund or starting a Shopify return, all within the rules you set.
It hands the ticket to a human on your team and passes along the full context, so your agent can pick up right where the conversation left off.
You set guardrails and rules, like capping auto-refunds or escalating VIP customers, so the agent only ever does what you allow.
Yes. Email, live chat, social and more land in one shared queue, so your team replies to everything from a single place.
Yes. WeldDesk plugs into the tools you already use, from Stripe and Shopify to Linear and HubSpot, and stays in sync with the rest of WeldSuite.
Get started today
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