Backoffice tickets
Handle internal requests from across your company.
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WeldDeskHelp your customers with the whole story in front of you. Keep tickets, conversations, and customer details connected.
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Handle internal requests from across your company.
Every customer question in one shared queue.
Track bugs and issues through to resolution.
Assign conversations to the right person on your team.
When a person leaves the chat, keep the conversation going over email.
Every channel your customers use, in one shared inbox.
When a conversation starts, the person lands in your CRM automatically.
Collect ratings and reviews after every resolution.
Self-serve articles that deflect tickets 24/7.
Automatically check back in after a ticket is resolved.
AI writes ready-to-send replies in your voice.
AI sorts every email with the right label automatically.
Get the gist of long email threads in one tap.
Ask a question and AI searches across all your email.
Build and shape your AI support agent without writing code.
When a ticket needs a human, WeldAgent hands it over with full context.
Track how your agent performs and where it can improve.
Set clear rules so your agent only ever does what you allow.
WeldDesk is the helpdesk in WeldSuite. It brings email, live chat and social into one shared inbox, with WeldAgent built in to handle the routine tickets for you.
WeldAgent answers the common, repetitive questions itself and can take actions in your other tools, like issuing a Stripe refund or starting a Shopify return, all within the rules you set.
It hands the ticket to a human on your team and passes along the full context, so your agent can pick up right where the conversation left off.
You set guardrails and rules, like capping auto-refunds or escalating VIP customers, so the agent only ever does what you allow.
Yes. Email, live chat, social and more land in one shared queue, so your team replies to everything from a single place.
Yes. WeldDesk plugs into the tools you already use, from Stripe and Shopify to Linear and HubSpot, and stays in sync with the rest of WeldSuite.
Free for one user. All 13 apps included.
