Last updated: December 2025
Privacy Policy
WeldDesk is committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR) and Dutch data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Company name and business information
- Password (encrypted)
- Profile picture (optional)
- Contact preferences
Usage Data
We automatically collect certain information when you use our platform:
- IP address and device information
- Browser type and version
- Pages visited and features used
- Time and date of access
- Referring website addresses
Customer Support Data
As a helpdesk platform, we process data you provide about your customers:
- Contact information of your customers
- Support conversations and ticket history
- Any files or attachments shared in conversations
- Custom fields and attributes you define
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
To provide, maintain, and improve our helpdesk platform.
Communication
To send service updates, security alerts, and support messages.
Analytics
To understand how users interact with our platform and improve user experience.
Security
To detect, prevent, and address technical issues and fraudulent activity.
Legal Compliance
To comply with legal obligations and enforce our terms of service.
Data Sharing
We do not sell your personal data. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our platform (e.g., cloud hosting, email delivery). These providers are bound by strict data protection agreements.
Legal Requirements
We may disclose your information if required by law or in response to valid legal requests from public authorities.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent
We may share your information for other purposes with your explicit consent.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
Account Data
Retained while your account is active and for 30 days after deletion request.
Support Conversations
Retained according to your workspace settings (you control this).
Usage Logs
Retained for up to 12 months for security and analytics purposes.
Billing Records
Retained for 7 years as required by Dutch tax law.
Your Rights
Under GDPR and Dutch law, you have the following rights regarding your personal data:
Right to Access
Request a copy of your personal data.
Right to Rectification
Correct inaccurate personal data.
Right to Erasure
Request deletion of your data.
Right to Portability
Receive your data in a portable format.
Right to Restrict
Limit how we process your data.
Right to Object
Object to certain types of processing.
To exercise any of these rights, please contact us at privacy@welddesk.org.
International Data Transfers
Your data is primarily stored and processed within the European Union. If we need to transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or transfers to countries with an adequacy decision.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer at privacy@welddesk.org.