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WeldAgent Support

AI that runsyour support.

An AI agent that answers, resolves, and knows exactly
when to hand off to a human.

Peak season? No problem.
Your AI agent scales instantly with demand.

Resolved #1203Translated · FREscalated #1207Auto-replied #1210Tagged · BillingResolved #1215Translated · DEEscalated #1219Auto-replied #1223Tagged · Support
Resolved #1203Translated · FREscalated #1207Auto-replied #1210Tagged · BillingResolved #1215Translated · DEEscalated #1219Auto-replied #1223Tagged · Support
Resolved #1203Translated · FREscalated #1207Auto-replied #1210Tagged · BillingResolved #1215Translated · DEEscalated #1219Auto-replied #1223Tagged · Support

Build agent workflows
with zero code.

New conversation

Trigger · Any channel

Step 1
WeldAgent
AI reads the message

Identifies what customer wants

Step 2
Can AI resolve?

Check knowledge base confidence

Yes
AI resolves it

Answers & resolves on its own

No
Route to agent

Assign to best-fit team

Built to support,
not just chat.

[01]
Incoming ticket

Where is my order #4521?

Sub Agent
Billing Agent

Handles refunds and invoices

Sub Agent
Technical Agent

Resolves bugs and setup issues

Multi-Agent architecture

Specialized agents work together to
handle complex tasks end-to-end.

[02]

I need to cancel my enterprise contract early

Let me look into that for you. This involves custom terms so I'll connect you with a specialist.

Sarah joined the chat

Hi! I'm Sarah from the contracts team. I've reviewed your account and can help with the cancellation.

Great, thanks!

Human backup built-in

When things get complex, AI hands off to
your team with full conversation context.

[03]
AI Instructions
01

Always respond with a friendly, empathetic tone and acknowledge the customer's concern.

02

Never offer discounts or credits unless approved by a manager.

03

Escalate legal or compliance questions immediately to the appropriate team.

04

Refunds over $200 require human approval before processing.

05

Keep all replies concise, under 3 sentences.

Adjust how AI reacts

Set tone, rules, and guardrails so
AI responds exactly how you want.

[04]
Action triggered

Customer requests a refund

Action
Process refund

$49.99 refunded to card

Action
Update order

Status changed to cancelled

AI takes real action

Triggers actions like refunds and order
updates automatically after resolution.

Trained by you,
built for your customers.

[01]
Knowledge Sources
Help Center42 articles
Past Tickets2,340
Internal Docs20 docs
Saved Replies86
Product Specs14 docs
Pricing & Plans6 docs

Trained on your docs

Pulls answers from your help center
and knowledge base.

[02]

Refund policy corrected

by Sarah · 2h ago

Shipping FAQ learned

auto · 4h ago

Tone softened for denials

by Alex · 5h ago

Pro plan SLA added

by Tom · 1d ago

Billing response improved

by Sarah · 1d ago

Gets smarter

Learns from corrections and
agent edits over time.

[03]
🇺🇸English🇪🇸Español🇫🇷Français🇩🇪Deutsch🇧🇷Português🇯🇵日本語🇨🇳中文🇰🇷한국어🇸🇦العربية🇮🇹Italiano🇳🇱Nederlands🇷🇺Русский🇵🇱Polski🇹🇷Türkçe🇸🇪Svenska🇩🇰Dansk🇳🇴Norsk🇫🇮Suomi🇨🇿Čeština🇮🇳हिन्दी

Replies in any language

Automatically responds in the
customer's language.

Explore other features.

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Get started today

It's free to use.

Start for free

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