Real-time dashboards that update as your team works.
No manual exports. No stale spreadsheets.
Every metric,
at your fingertips.
Weekly Support Report
Scheduled · Every Monday, 9 AM
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Scheduled reports
Deliver reports to your team's inbox
on a schedule you set.
Response times drop 23% on Tuesdays.
Consider scheduling complex tickets earlier in the week. First-reply times are also fastest before noon.
AI insights
Auto-generated takeaways so you
know what changed and why.
Smart alerts
Get notified when metrics cross
thresholds you care about.
Drill down to the
metrics that matter.
Conversations
CSAT score
Activity by day
Ticket trend
Analyze data from every angle
Line charts, bar graphs, funnels, and more.
Visualize your data however it makes sense.
Know if you'll hit your SLAs
Real-time progress toward team and
individual targets, updated as tickets move.
Tickets
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Build your own reports
Combine visualizations to see the full
story and make better decisions.
Tickets
Collaborate with your team
Build dashboards and reports together
with your team in real time.
Built for how you
measure support.
Real-time metrics
Live counters for tickets, messages,
response times, and CSAT.
Date range
Agent
Channel
Priority
Filter & segment
Slice data by date, agent,
channel, and priority.
Sarah ChenMark DavisEmily Torres
David ParkRoles & permissions
Control who sees what with admin,
edit, and view-only permissions.
