WeldAgent Assistant

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Ask anything, get answers instantly.

What's the status of ticket #4521?

Your AI assistant that
understands support.

[01]

How many tickets came in this week?

You received 47 tickets this week. 38 resolved, 9 still open. Average response time is 12 minutes.

Which agent handled the most?

Sarah resolved 18 tickets, followed by James with 12.

Ask Anything

Ask any question about your tickets
and get answers instantly

[02]

Resolve ticket #4521 and assign #4530 to Sarah

Done! 2 actions completed:

Ticket #4521 → Resolved

Ticket #4530 → Assigned to Sarah

Take Action

Resolve tickets, assign agents, update
status. Just tell it what to do

[03]

Summarize the Acme account

Acme Corp — summary:

3 open tickets · 1 urgent

12 conversations in last 30 days

Next step: follow up on refund request

Smart Summaries

Get instant overviews of tickets,
customers, and conversations

Built for teams that
move fast.

[01]

Find similar tickets to this one

Found 3 similar tickets about refund requests. The most common resolution was processing within 24 hours.

Faster Ticket Resolution

Instead of searching through history, ask
WeldAgent Assistant to find answers instantly

[02]

What can I do here?

On this ticket you can reply, add notes, change status, assign to a teammate, or escalate. What would you like to do?

Context-Aware Help

WeldAgent Assistant understands what ticket you're on
and provides relevant assistance

[03]

Give me a full picture of Acme Corp

Acme Corp — full overview:

CRM: $50,000 deal · Proposal stage

Helpdesk: 2 open tickets · 1 urgent

Mail: 3 unread from Sarah

Tasks: 4 due this week · 1 overdue

Multi-App Intelligence

Access data across CRM, Helpdesk, Mail,
Tasks, and other connected apps

[04]

Show all high priority tickets

Searching tickets

Found 8 high priority tickets. 3 are past SLA. Would you like me to list them?

Natural Language

No complex queries needed—just ask
in plain English and get instant answers

One simple prompt away
from anything.

One conversation replaces dozens of clicks.

Summarize the last 5 conversations with this customer

Draft a reply explaining our refund policy and include the steps they need to follow

How many tickets are overdue and who is assigned to them?

Assign all unassigned tickets from today to the support team

Show me the most common issues customers reported this week and suggest knowledge base articles

Write a follow-up message for customers whose tickets were resolved yesterday

Find all tickets related to billing issues from the last 30 days and show resolution rates

Create a canned response for shipping delay inquiries

Summarize the last 5 conversations with this customer

Draft a reply explaining our refund policy and include the steps they need to follow

How many tickets are overdue and who is assigned to them?

Assign all unassigned tickets from today to the support team

Show me the most common issues customers reported this week and suggest knowledge base articles

Write a follow-up message for customers whose tickets were resolved yesterday

Find all tickets related to billing issues from the last 30 days and show resolution rates

Create a canned response for shipping delay inquiries

What is the average response time for our team this month?

Find all open tickets from VIP customers and prioritize them by urgency

What's the status of ticket #4521?

Merge these two duplicate tickets and notify the customer

Summarize what happened in this conversation so I can take over

Generate a satisfaction report for last quarter with trends and highlights

Which agents have the fastest resolution times this week?

Escalate this ticket to tier 2 and add a note about what I've tried so far

What is the average response time for our team this month?

Find all open tickets from VIP customers and prioritize them by urgency

What's the status of ticket #4521?

Merge these two duplicate tickets and notify the customer

Summarize what happened in this conversation so I can take over

Generate a satisfaction report for last quarter with trends and highlights

Which agents have the fastest resolution times this week?

Escalate this ticket to tier 2 and add a note about what I've tried so far

Show me tickets that have been waiting for a customer reply for more than 3 days

Draft a knowledge base article based on how we resolved this ticket

What are the top 5 reasons customers contact us and how can we reduce them?

Tag all tickets about the checkout bug so we can track them together

Suggest a reply based on how we handled similar issues before

Show me which channels have the most incoming tickets right now

Close all resolved tickets older than 7 days and send a closing message

Set up an auto-reply for after-hours messages with our business hours